VipeOS brings owner and resident communication, service work, re-letting and handover into client workspaces — so lean teams stay visible across mandates without losing their established systems.
5 apps · Edition Agency
Today
Staff shortages become harder when every owner, resident and vendor starts a separate thread.
Communication arrives without context
Residents report issues by email, owners ask for status by phone and vendors reply in another channel. A lean team spends its day finding the property, mandate and last decision before it can even start the actual work.
Owners cannot see the work
The team may be handling service, documents and re-letting well, but owners only see the gaps between updates. Without a focused client view, visibility depends on manual reports and another round of status calls.
Re-letting adds another handoff chain
When a unit becomes vacant, the manager coordinates owner, listing, applicants, contract and handover on top of daily operations. Each disconnected handoff creates follow-up work and makes progress harder to explain.
With VipeOS
Owners, residents and teams get focused views around the same managed property.
One workspace per owner client
Core separates mandates in workspaces and can present them in your own appearance. Asset, contact and document context stays connected while each owner receives a focused view.
Requests arrive ready to route
Home gives residents one front door; Operate connects each request to the property, building file, vendor and finance context. The team works from a queue with history, not a blank message.
Re-letting stays with the mandate
Close carries inquiries, viewings and fair selection; Move-in carries appointments and handover. Owners can follow the path without the manager rebuilding the story for every update.
Existing systems keep their role
DOMUS, immoware24, Aareon and metering partners can remain connected around the operating flow. The rollout starts with clear data ownership, so a better service layer does not require a sudden replacement.
The path
Each step remains connected to the property and its mandate.
Mandate
Create a clear client workspace
Core separates owner clients, roles, properties and documents while keeping the operating context connected.
Contact
Open one service door
Home gives residents and owners focused access to messages and documents linked to their property.
Operations
Route the work with context
Operate connects requests, vendors, building records, metering and finance context in the team queue.
Re-letting
Run the next tenancy for the owner
Close organises applicants and selection; Move-in carries appointments, keys and the handover protocol.
Visibility
Give the owner the current picture
Home and Core expose the agreed status, documents and communication without another manual report.
The apps
Start with communication and service, then connect re-letting and handover inside each mandate.
- Vipe CoreWorkspaces, roles, property records and documents separated by mandate.7 of 10 modules liveOpen the app →
- Vipe OperateService Desk, vendors, building records, metering and finance context in one operating view.7 of 7 modules liveOpen the app →
- Vipe HomeResident and Owner Hubs for focused communication, documents and service access.5 of 8 modules liveOpen the app →
- Vipe CloseInquiries, viewings, applicant context and fair selection on the owner's behalf.8 of 11 modules liveOpen the app →
- Vipe Move-inAppointments, keys and handover protocol connected to the new tenancy.3 of 5 modules liveOpen the app →
Fit
Rental management
Resident communication, service work and re-letting stay connected to the unit and owner mandate. The team gains one operating view while the owner gains visibility.
Condominium management
Use the Owner Hub for clearly scoped communication and document access where it fits. Formal resolutions, advisory-board work and meeting governance remain in established systems until requirements are jointly confirmed.
Individual property management
Manage individual units within a condominium association with a focused owner relationship, resident communication, service context and re-letting when the mandate includes it.
The edition
Edition Agency.
Agency is the edition for client-based operators: white-label workspaces per mandate, your own appearance and inherited playbooks — a consistent service layer across owner clients.
Integrations
VipeOS connects to the systems this work already runs on — each connector has its own page.
Common questions
Does VipeOS replace our management software?
It does not have to. DOMUS, immoware24, Aareon and connected metering systems can keep their established roles while VipeOS adds workspaces, resident and owner access, service flows, re-letting and handover. We agree which system owns each record before rollout.
What can owners see?
The Owner Hub can expose the agreed messages, documents, service status and property context for each mandate. Roles and workspaces keep clients separated. We define the exact view with you, so internal notes and data from other mandates do not cross the boundary.
Is VipeOS ready for full WEG governance?
We stay careful here. Owner communication and document access can be scoped today, but formal resolutions, advisory-board processes and meeting governance require a clean fit. We review those requirements with you and do not promise them beyond the current catalog.
Can we run re-letting for owners in the same system?
Yes. Close can organise inquiries, viewings, applicant context and fair selection around the owner's unit; Move-in continues with appointments and handover. The mandate remains attached to the process, so the owner can receive a clear status without a separate report.
How does this help a team facing staff shortages?
It removes search and handoff work: requests arrive with property context, service history stays visible and owners get a defined view. VipeOS does not replace professional judgment or staff, but it can reduce the communication loops that consume their day.
How is Agency priced for several mandates?
Pricing follows Core at a fixed monthly price plus the apps used per unit with volume tiers. We scope the managed units, workspaces and integrations together; if you also bring owner clients onto their own editions, the commercial model is agreed in the proposal.
Next step
Put one mandate and its message flow on the table.
We map owner, resident and team views around one managed property — then define a practical first workspace.