Resident Portal

The Resident Portal ends the scattering of contract, consumption, requests, and mail across email, phone calls, and paper by putting them in a single place for tenants and owner-occupiers alike. "My apartment" holds the lease, WEG documents, renewals, and index adjustments; the rent account shows payment history and open items; meter readings are captured with photo proof and correctable after misreads. The monthly consumption information (UVI) required under § 6a of the German Heating Costs Ordinance (HeizkostenV) and the EU Energy Efficiency Directive is shown as graphics with comparison to the previous month, the prior year, and a normed reference user, plus the active notification the law demands rather than mere in-app posting. The request center takes a damage report with a photo, a floor-plan pin to locate the room, and an optional voice message, then tracks its status in one thread.